FAQ
Frequently Asked Questions
Why French language for Colors?
The use of our French colors reflects the fashion heritage that inspires our brand. Our versatile sneakers use French colors as a reflection of our founders deep connection with their culture as well as his previous stint living there.
What Material are the Shoes Made of?
Our dress shoes are handcrafted in Italy with high-quality Italian leather, chosen for its timeless appearance and durability. The insoles of the shoes feature a sustainable coconut fiber insole that provides exceptional cushioning and a cloud-like feel with every step. By combining premium materials with thoughtful design, our shoes deliver both luxury and comfort while having sustainable practices.
How Does the Shoe’s Size Run?
Yes, our sneakers run true to size, so we recommend ordering your usual shoe size.
Do you Offer Free Shipping?
At this time, we do not offer free shipping. Shipping rates are calculated at checkout and vary based on destination and delivery method.
What is Your Exchange/Return Policy?
Due to the limited availability and production time of our products, we are unable to accept returns and or exchanges at this time. We encourage customers to carefully review sizing as well as contact us if needed. Please also feel free to check out our Instagram page to see product shots. https://www.instagram.com/wearmelay/.
How Can I Track my Order?
All orders are done through Shop, a package tracker powered by Shopify. The Shop app will send emails and notifications once your order has been placed, shipped, and is close to arriving.
What Should I do if my Order is Lost or Stolen?
If your order appears to be lost or stolen, please reach out to us with your order details, using the email Tripp@wearmelay.com. We will work with you to review the situation and help find the best solution for you.
How Long Does an Order Take?
Once purchased, orders can take up to 7-10 days to reach their destination.
Do you Have any Physical Locations?
We're fully e-commerce and don’t have any physical locations at this time. Everything we offer is available online, making it easy to browse, order, and contact us with any questions.
What Payment Methods do you Accept?
We accept major credit and debit cards (including American Express) as well as mobile Pay to ensure a secure and seamless checkout experience.
Can I Buy a Gift Card?
Unfortunately, at this time, we don’t offer gift cards, but as our brand grows, we hope to introduce gift cards as a payment option in the future.
How Can I Contact Customer Support?
You can contact customer support via email Tripp@wearmelay.com or by messaging us on Instagram https://www.instagram.com/wearmelay/.
Can I Change my Shipping Address After Ordering?
You can switch your shipping address after your order has been placed as long as your order has not been shipped yet. If you need to change your address, please use the customer support email.